Frequently Asked Questions
- Domestic: Orders are usually processed and shipped out within 48 hours with delivery taking 3-4 days to reach your door.
- International: It normally takes about 4-5 business days to process your order for international shipment and about an additional five business days for the carrier to deliver it to your door.
Some of our stickers are shipped out separately based on the manufacturer. We want to make sure we send you stickers with the highest quality and most reliable vendors. Let us know if you haven’t received the other half in the few days after the first sticker arrives and we can reach out to the vendor to inquire about your order.
As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 business days for the payment to show in your account, depending on the card issuer.
If your order has any items that are out of stock at our suppliers, we’ll notify you immediately in the confirmation email you’ll receive about your order. There are a few things you can do if a product is out of stock:
a) Switch to an alternative product. You can do this by clicking contacting us back to let us know you want to change your order.
b) Wait for products to come back in stock at our suppliers. We can’t predict how long that will take.
c) Cancel the order and issue a refund
- Items must be returned within 28 days of receiving your order. Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to Baby on Board Store. For more info, visit the Return & Exchange Policy Page
- Baby on Board Store does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
- Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Baby on Board Store will not issue store credit for your returns.